FAQs for Creative Brands

1. Delivery

1.1 When can I expect my order?

For branded orders, production takes approx. 7 to 10 working days. This timeframe begins from the day you approve your layout, not the payment date. Unbranded orders usually take between 2 to 5 working days for delivery, depending on the destination.

1.2 What do you charge for delivery?

Standard Volumetric Orders over R1250 ex VAT enjoy free delivery. Orders under R1250 ex VAT are subject to a R175 ex VAT charge. Delivery costs are based on an standard economy, 2 to 3-day delivery lead time from the date of order pick up. For any orders outside the volumetric scope please chat to one of our client service agents.

1.3 What areas do you deliver to?

Please refer to our delivery areas here.

2. Branding Explained

2.1 Can you explain the different types of branding to me?

Discover more about branding here. Each product may have specific limitations, and we provide branding guidelines for clarity.

2.2 What will it cost to brand my items?

Branding costs vary based on factors like quantity, colours, technique, and size.

2.3 Why are costs higher on smaller quantities when branding?

Setup fees are applied to all branded orders, impacting unit prices more significantly on smaller orders. Ordering in larger quantities results in savings.

2.4 What are setup fees?

Setup fees include the preparation of materials and machine calibration required for branding.

2.5 Is a setup fee charged every time we order?

Yes, setup fees cover materials preparation, machine calibration, and other necessary processes for branding.

2.6 If I am paying a setup fee, why am I charged for a redraw?

Artwork design (redraw) fees cover the time needed to convert your logo into a workable vector format.

2.7 Can I bring you items to brand?

Unfortunately, we only brand items supplied by us to ensure optimal results.

2.8 How must I supply my artwork?

Artwork should be provided in vector format (Ai or Coral Draw files). If unavailable, we offer an artwork redraw service.

3. General Q 'n A

3.1 How do I go about getting a quote?

You can obtain a quote instantly online, or contact us via chat, call or email.

3.2 Who can I speak to about your products?

Reach us instantly through live chat, or contact us via call or email.

3.3 Where are we situated?

We have offices in Cape Town and a warehouse used only for order collection in JHB.

3.4 Do prices include VAT?

All prices listed on our website are exclusive of VAT.

3.5 How do I become a reseller?

To inquire about becoming a reseller, please complete the application form here.

3.6 Do you have an MOQ?

We have a basket/minimum order value of R300 ex VAT

3.7 Where can I view products?

Visit our showrooms in Cape Town and Johannesburg to view our products. Contact us to confirm product availability.

4. Payments

4.1 How can I pay for my order?

Choose from various payment options, including online checkout, instant EFT, credit card, or manual EFT and Payflex.

4.2 Can I pay a deposit?

A 50% deposit is applicable for branded orders, balance before shipping. Online discount only applicable to payment in full.

4.3 How do I cancel my order?

Unbranded orders can be cancelled within 48 hours, while branded orders can only be cancelled before layout approval.

5. Samples

5.1 How can I purchase an unbranded sample?

Unbranded samples can be purchased online and collected from our offices or shipped.  All shipping fees for client account.

5.2 How do I purchase a branded sample?

Branded samples can be arranged through offline purchase discussions with your account manager.

5.3 What is your return policy with samples?

Unbranded samples can be returned within 7 working days for credit or refund, provided they are undamaged and in original packaging. All shipping fees for client account.

For further assistance, please email us here.